Online chat is a very popular service on the Internet. For online communities it can be the back bone of user to user interaction. But for businesses chat can be a great way to provide customer support and sales to a local and global audience.

Online customer support through chat is very versatile. You can implement queues where users can wait for free operators. Operators can have quick responses stored and ready to be applied at a click of the mouse to save time. All chat sessions can be saved for review by your managers for quality assurance, evaluation of operators and for improvement of service.

You can also create special audio and video enabled chat rooms to be able to conduct online meetings with geographically dispersed teams and clients. This will reduce your communication costs as well as improve the communication by implementing shared white boards where meeting attendees can write and draw notes for all to see and share files easily.